Frequently Asked Questions

Sure, we can help you to set up your strategies. When you need help just contact us and ask us.

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) here and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

This happens in two different cases:

• If you have some problems with the .NET Framework, in this case the best solution is to execute this tool from Microsoft to try to repair it:
  https://www.microsoft.com/en-us/download/details.aspx?id=30135
  After that, reboot your computer and follow the step 3, then relaunch the bot.
• If you are connected more than twice to IPT data.
  This happens if you are using SS2Pro, and if you are also connected twice to Inplaytrading website (from the same computer or any other devices like a tablet or a smartphone.
  In this case, the bot will be disconnected from IPT, and it will no longer work until you turn it off and then turn it on again.

You must install Microsoft Visual C++ 2010 Redistributable Package (x86).
If you still have the same issue, this means that the .ini file of SS2 Pro is probably corrupted. In this case, simply delete the file named “supervisor.ini” that you will find in the folder:
“C:UsersAdministratorAppDataRoamingBettingdevSS2Pro”.
Note that the folder “AppData” is a hidden folder. Also if you are using SS2 Pro on your own computer, the folder “Administrator“ could be different.

Close the bot and download Microsoft Visual C++ 2010 Redistributable Package (x86) from this link and install the package.
Then restart the bot and try again.

This is due to the fact that you have not installed and configured Betting Assistant. Betting Assistant must be installed before to launch SS2 Pro, and Betting Assistant must be launched before to turn on the bot.

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

If you face any problems by sending the request, contact us with the data displayed on the software activation window (first/last names, serial number).

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of our UK VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

You can install and run the bot on 1 computer at any one time.

One licence = One computer

Yes, Bettingdev UK VPS allow you to keep running SS2 Pro on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

• If you do not have Gold or Premium support, we can only provide assistance through our forum.
• If you have Gold or Premium support and want to report a bug, the most efficient way is to click on the “?” button in SS2 Pro and select “Contact Technical Support.” A window will open where you can enter your message, attach a screenshot if necessary, and select options such as ‘Debugging files,’ ‘Settings file,’ and other relevant files, like ‘Strategies file’ if your issue is related to a specific strategy.

Yes, if you need advices for strategies (help from other users) follow this link.
And you can also post your suggestions by following this link.