FAQs

KEEP IN MIND!

Once you have subscribed or purchased a bot or a software, please visit the documentation page in order to install it correctly and to learn how it works.

FIRST STEP

Once this is done, you can now download your bot or software installation file by clicking on the download part of your confirmation order you will receive by email or by going to your Bettingdev account>Download.

SECOND STEP

When you execute the application for the first time, the program will ask you to register. Please follow this link to find out more about how to activate the product key.

THIRD STEP

Betting Assistant must always be launched BEFORE to open any Bettingdev Bot.

Otherwise you will not be able to run the Betting Bot.

Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about our bots and software.

However, if you have not found the answer to your question here, open a ticket and we will be happy to help.

Soccer Supervisor 2 Pro

Soccer Supervisor 2 Pro

I am interesting in buying a annual license? Is your bots will run with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

Can I manually select my own football games to do my strategies?

Yes, you can do it with “Schedule Games” module.

Can you help set up my chosen strategies if I dont know how to do them?

Sure, we can help you to set up your strategies. When you need help just contact us and ask us.

I have an issue when I launch my bot

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

I have the following message when using SS2 Pro: “The bot cannot retrieve Inplaytrading data!”

This happens in two different cases:

  • If you have some problems with the .NET Framework, in this case the best solution is to execute this tool from Microsoft to try to repair it:
    https://www.microsoft.com/en-us/download/details.aspx?id=30135
    After that, reboot your computer and follow the step 3, then relaunch the bot.
  • If you are connected more than twice to IPT data.
    This happens if you are using SS2Pro, and if you are also connected twice to Inplaytrading website (from the same computer or any other devices like a tablet or a smartphone.
    In this case, the bot will be disconnected from IPT, and it will no longer work until you turn it off and then turn it on again.

Each time I open SS2 Pro, it asks for the Software Key

You must install Microsoft Visual C++ 2010 Redistributable Package (x86).
If you still have the same issue, this means that the .ini file of SS2 Pro is probably corrupted. In this case, simply delete the file named “supervisor.ini” that you will find in the folder:
“C:UsersAdministratorAppDataRoamingBettingdevSS2Pro”.
Note that the folder “AppData” is a hidden folder. Also if you are using SS2 Pro on your own computer, the folder “Administrator“ could be different.

When I turn on the bot, no games are displayed AND the schedules games table is empty.

Close the bot and download Microsoft Visual C++ 2010 Redistributable Package (x86) from the following address:https://www.microsoft.com/en-us/download/details.aspx?id=5555 and install the package.
Then restart the bot and try again.

After having installed SS2 Pro, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch SS2 Pro, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

When I try to send the request for the activation key, nothing happens!

If you face any problems by sending the request, just open a ticket with the data displayed on the software activation window (first/last names, serial number).

My computer is freezing when I use my Bot

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of a VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install my Bot on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run SS2 Pro 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Bettingdev UK VPS allow you to keep running SS2 Pro on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in SS2 Pro, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to open a Support Ticket by clicking here.

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies (help from other users) follow this link.
And you can also post your suggestions by following this link.

Spikey

Spikey

I am interesting in buying a annual license? Is your bots will run with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

I have an issue when I launch my bot

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

After having installed SPIKEY, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch SPIKEY, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

When I try to send the request for the activation key, nothing happens

If you face any problems by sending the request, just open a ticket with the data displayed on the software activation window (first/last names, serial number).

My computer is freezing when I use my Bot

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of a VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install my Bot on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run SPIKEY 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Bettingdev UK VPS allow you to keep running SPIKEY on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in SPIKEY Pro, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to open a Support Ticket by clicking here.

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies (help from other users) follow this link.

And you can also post your suggestions by following this link.

What do I need to start with SPIKEY?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

SPIKEY does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Do I need a VPS to run SPIKEY?

If your personal computer has the necessary technical requirements you can run SPIKEY with it.

But for a better use of SPIKEY we advise the use of our UK VPS ONE BOT Plan.
Considering SPIKEY runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop SPIKEY just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Can I uninstall and reinstall SPIKEY in the case of broken PC or VPS server change?

YES of course. Concretely, if you want to change your PC or use a VPS, we will send you a new product key, and the previous one will be automatically deactivated because One Licence = One computer or VPS.

Malbot

MALBOT

What do I need to start with MALBOT?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

MALBOT does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Do I need a VPS to run MALBOT?

If your personal computer has the necessary technical requirements you can run MALBOT with it.

But for a better use of MALBOT we advise the use of our UK VPS ONE BOT Plan.
Considering MALBOT runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop MALBOT just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Can I uninstall and reinstall MALBOT in the case of broken PC or VPS server change?

YES of course. Concretely, if you want to change your PC or use a VPS, we will send you a new product key, and the previous one will be automatically deactivated because One Licence = One computer or VPS.

I am interesting in buying a annual license? Is your bots will run with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

I have an issue when I launch my bot

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

After having installed MALBOT, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch MALBOT, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

When I try to send the request for the activation key, nothing happens

If you face any problems by sending the request, just open a ticket with the data displayed on the software activation window (first/last names, serial number).

My computer is freezing when I use my Bot

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of a VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install my Bot on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run MALBOT 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Bettingdev UK VPS allow you to keep running MALBOT on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in SS2 Pro, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to open a Support Ticket by clicking here.

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies (help from other users) follow this link.
And you can also post your suggestions by following this link.

G2M

G2M

What do I need to start with G2M?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

G2M does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Do I need a VPS to run G2M?

If your personal computer has the necessary technical requirements you can run G2M with it.

But for a better use of MALBOT we advise the use of our UK VPS ONE BOT Plan.
Considering G2M runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop G2M just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Can I uninstall and reinstall G2M in the case of broken PC or VPS server change?

YES of course. Concretely, if you want to change your PC or use a VPS, we will send you a new product key, and the previous one will be automatically deactivated because One Licence = One computer or VPS.

I am interesting in buying a annual license? Is your bots will run with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

I have an issue when I launch my bot

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

After having installed G2M, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch G2M, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

When I try to send the request for the activation key, nothing happens

If you face any problems by sending the request, just open a ticket with the data displayed on the software activation window (first/last names, serial number).

My computer is freezing when I use my Bot

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of a VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install my Bot on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run G2M 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Bettingdev UK VPS allow you to keep running G2M on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in G2M, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to open a Support Ticket by clicking here.

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies (help from other users) follow this link.
And you can also post your suggestions by following this link.

GOODBET

GOODBET HR

Are there any statistics for GoodBet HR or past history of results?

GoodBet HR is not a system in the usual sense. We have used horse racing data and our experience to present the runners in any race in a different way so that those with the most likely winning potential rise to the top and come more strongly into focus. While it is down to the user to make decisions on when and how to bet, the User Manual provides some hints.
We can say that most of our users have developed a set of rules based on the manual advice and reports that 50% of bets win and they have many less losing days. They say this is because GoodBet HR saves a lot of work and identifies quickly the races and horses to concentrate on.

Can you tell me if GoodBet HR works or not because I am in Australia?

Absolutely, usable with UK/IRE horse racing from all over the world!

What time are the daily files released?

We aim to release data files between 7 and 10 am (UK time). We are trying to balance between providing the most accurate data in relation to going, trainers and horses while also giving you the earliest possible access to the data, allowing you time to fit working out your strategies with the rest of what goes on in your world.

How many selections a day are there: what's the winning strike rate longest losing run?

GoodBet HR deals with every race (it identifies races best not touched – indicated in the manual) and orders selections according to their perceived potential. In doing so, the service guides users towards a more disciplined approach and the better prospects while also saving a lot of time. This, the number of selections and the longest losing run are individual to the bettor and his choices.

Do I Need a Betfair account or another Subscription to use GoodBet HR?

No other subscription is required to use GoodBet HR. Once downloaded, just install it and enjoy!

When and where can I download UK/IRE races?

The races are updated each day in the morning into GoodBet HR, a message is flashing in green when they are available. You have just to click on the link to download them.

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