FAQs

KEEP IN MIND!

Once you have subscribed or purchased a bot or a software, please visit the documentation page in order to install it correctly and to learn how it works.

FIRST STEP

Once this is done, you can now download your bot or software installation file by clicking on the download part of your confirmation order you will receive by email or by going to your Bettingdev account>Download.

SECOND STEP

When you execute the application for the first time, the program will ask you to register. Please follow this link to find out more about how to activate the product key.

THIRD STEP

Betting Assistant must always be launched BEFORE to open any Bettingdev Bot.

Otherwise you will not be able to run the Betting Bot.

Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about our bots and software.

However, if you have not found the answer to your question here, open a ticket and we will be happy to help.

 

BT DRAW

What Are Draw Bets?

Draw bets are selections indicating that a game will end without a winner. In short, both teams will score an equal number of goals or no goals.

What do I need to start with BT DRAW?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

BT DRAW does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month or £60/year) to run it (i.e. to read markets and place bets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

With which Betfair Account runs BT DRAW?

BT DRAW can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

I am a beginner bettor and not very computer skilled, isn’t it too complicated to use BT DRAW?

Using BT DRAW is very simple. It’s a one-click bot, which means you just have to press the “ON” button to launch the bot. And then it does the job for you.

I have no football trading experience, is BT DRAW suitable for me?

Absolutely! You don’t need to have any experience in studying matches, data and statistics because BT DRAW bets itself according to the optimum automated settings we have included. These settings are updated regularly.

I’m not good at finding good settings at all. Are they included in BT DRAW?

Yes, they are! The optimum settings are always included in BT DRAW and updated automatically if you have checked the automatic settings option. Of course, if you want to put your own settings you can do that too.

Does BT DRAW back or lay the draw?

It does both but it only places one bet per game (back or lay). At the beginning of its development, BT DRAW was designed mainly to back the draw, but during our numerous tests, it became clear that there were also many opportunities to lay. We have therefore also included this feature, which makes this bot a genius in this field!

How BT Draw knows when to lay or back? Is the calculation based on previous matches or on the teams’ odds?

No, it is only based on market prices, volumes and movements. BT Draw explores mathematically calculated selections where the probability of the outcome is greater or less than the odds reflect (value bets). Coupled with the ‘Kelly Criteria’  BT DRAW maximizes the growth of your bankroll.

On which leagues BT DRAW does it bet on?

BT Draw bets on all the leagues available on Betfair Exchange.

How much of a bank do I need to get started?

You can use BT Draw whatever your bankroll. The unit(s) calculated by BT Draw are based on a bankroll of 100 points (Kelly criteria). This means that if your Betfair balance is £500 (or whatever the currency), you should put £5 in the unit settings (1 Unit = …).

Do I need a VPS to run BT DRAW?

If your personal computer has the necessary technical requirements you can run BT DRAW with it 😉

Considering BT DRAW runs 24/7, we advise the use of our UK VPS STANDARD Plan, like this you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop BT DRAW just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Can I uninstall and reinstall BT DRAW in the case of broken PC or VPS server change?

YES of course. Concretely, if you want to change your PC or use a VPS, we will send you a new product key, and the previous one will be automatically deactivated because One Licence = One computer or VPS.

SPIKEY Tennis

What do I need to start with SPIKEY Tennis?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

SPIKEY Tennis does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Why SPIKEY Tennis is only available on a VPS?

For a better use of SPIKEY Tennis and to make your life easier (you can connect from ANYWHERE, at ANYTIME, from ANY DEVICE, computer, tablet or mobile (Android or iPhone) and from ANY OPERATING SYSTEM (Windows, MAC or Linux), this bot is now running on our UK VPS – ONE BOT Plan.

Considering SPIKEY Tennis runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop MALBOT just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Do your bots work with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

Can I let SPIKEY Tennis running 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day

Absolutely! By subscribing to this plan you can leave Spikey Tennis running 24/7 because everything is configured and installed by our technical staff on our virtual servers. That means: you can turn off your personnal computer! And you can access to the VPS from anywhere in the world and from any device (all you need is an internet connection).

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “Tech Support” in SPIKEY Tennis. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files” and “History Bets File”.

HR BACK2LAY

What time are the daily data released?

We aim to release data files around 7 am (UK time).

I have been playing around with Back2Lay software and I came across some troubles. 1. I have red somewhere on the website that ‘BEST’ Selections are 80% dobs? is that correct? or is it 50%? Cause When I look at the results they appear to be random or different every time. 2. Some selections don’t show any results, either Win or Loss… Why is that ?

This is not an issue, the calculations are correct. I will explain how it works.
In your screenshot, all the bets are BEST bets. This means that the the BACK bet is placed with the stake value that is in the Stake column, and the lay bet at a percentage lower than the BSP that is in the column “Best”.

So, if I take your first screenshot, the first bet is a BEST bet for £14 at 85% (Best column). If you use the Calculator of HRB2L you will see that the expected profit is about £78, the same value than the P/L in your screenshot.
The second selection was a BEST bet at 50%, which is equal to a DOB, so the P/L is £20.

Regarding the fact that some P/L are empty, this is simply due to the fact that the BEST bet was not possible. Again, you can check with HRB2L calculator. For example, if the BSP is 2.5 and the BEST bet is 65%, the BEST bet cannot be processed because the odds is too low.

SPORTUNE

I am interesting in buying a license? Is Sportune will run with a Romanian Betfair account?

Yes, Sportune can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

I have an issue when I launch Sportune.

If you have any issue when launching the bot, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

After having installed Sportune, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch Sportune, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

My computer is freezing when I use Sportune.

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of a VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install Sportune on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run Sportune 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Gyanhton UK VPS allow you to keep running Sportune on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in Sportune, If you want to report a bug, the best way is to click on the button “Help” in Sportune, then select “Report a bug”. A windows opens, enter your message, attach a screenshot if necessary.

What do I need to start with Sportune?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

Sportune does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Do I need a VPS to run Sportune?

If your personal computer has the necessary technical requirements you can run Sportune with it.

But for a better use of Sportune we advise the use of our UK VPS STANDARD Plan.
Considering Sportune runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop Sportune just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Can I uninstall and reinstall Sportune in the case of broken PC or VPS server change?

YES of course. Concretely, if you want to change your PC or use a VPS, we will send you a new product key, and the previous one will be automatically deactivated because One Licence = One computer or VPS.

GOODBET HR

Are there any statistics for GoodBet HR or past history of results?

GoodBet HR is not a system in the usual sense. We have used horse racing data and our experience to present the runners in any race in a different way so that those with the most likely winning potential rise to the top and come more strongly into focus. While it is down to the user to make decisions on when and how to bet, the User Manual provides some hints.
We can say that most of our users have developed a set of rules based on the manual advice and reports that 50% of bets win and they have many less losing days. They say this is because GoodBet HR saves a lot of work and identifies quickly the races and horses to concentrate on.

Can you tell me if GoodBet HR works or not because I am in Australia?

Absolutely, usable with UK/IRE horse racing from all over the world!

What time are the daily files released?

We aim to release data files between 8 and 9 am (UK time). We are trying to balance between providing the most accurate data in relation to going, trainers and horses while also giving you the earliest possible access to the data, allowing you time to fit working out your strategies with the rest of what goes on in your world.

How many selections a day are there: what’s the winning strike rate longest losing run?

GoodBet HR deals with every race (it identifies races best not touched – indicated in the manual) and orders selections according to their perceived potential. In doing so, the service guides users towards a more disciplined approach and the better prospects while also saving a lot of time. This, the number of selections and the longest losing run are individual to the bettor and his choices.

Do I Need a Betfair account or another Subscription to use GoodBet HR?

No other subscription is required to use GoodBet HR. Once downloaded, just install it and enjoy!

When and where can I download UK/IRE races?

The races are updated each day in the morning into GoodBet HR, a message is flashing in green when they are available. You have just to click on the link to download them.

G2M

What do I need to start with G2M?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

G2M does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Do I need a VPS to run G2M?

If your personal computer has the necessary technical requirements you can run G2M with it.

But for a better use of G2M we advise the use of our UK VPS. If you want to install a lifetime license of G2M, the STANDARD PLAN is ideal. But if you only want to use G2M on a monthly basis on one of our UK VPS’s then the ONE BOT PLAN plan is the perfect plan for you.

Considering G2M runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop G2M just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Can I uninstall and reinstall G2M in the case of broken PC or VPS server change?

YES of course. Concretely, if you want to change your PC or use a VPS, we will send you a new product key, and the previous one will be automatically deactivated because One Licence = One computer or VPS.

I am interesting in buying a annual license? Is your bots will run with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

I have an issue when I launch my bot

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

After having installed G2M, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch G2M, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

When I try to send the request for the activation key, nothing happens

If you face any problems by sending the request, just open a ticket with the data displayed on the software activation window (first/last names, serial number).

My computer is freezing when I use my Bot

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of a VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install my Bot on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run G2M 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Bettingdev UK VPS allow you to keep running G2M on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in G2M, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to post a message in our forum here.

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies from Mike, our greyhound expert click here.
And you can also post your suggestions by following this link.

MALBOT

What do I need to start with MALBOT?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

MALBOT does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Do your bots work with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

Do I need a VPS to run MALBOT?

If your personal computer has the necessary technical requirements you can run MALBOT with it.

But for a better use of MALBOT we advise the use of our UK VPS. If you want to install a lifetime license of MALBOT, the STANDARD PLAN is ideal. But if you only want to use MALBOT on a monthly basis on one of our UK VPS’s then the ONE BOT PLAN plan is the perfect plan for you.

Considering MALBOT runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop MALBOT just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “Tech Support” in Malbot. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files” and “History Bets File”.
  • If you have a technical questions about the bot, the fastest way is to post a message in our forum here.

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies (help from other users) follow this link.
And you can also post your suggestions by following this link.

SPIKEY Soccer

I am interesting in buying a annual license? Is your bots will run with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

I have an issue when I launch my bot

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

After having installed SPIKEY, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch SPIKEY, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

When I try to send the request for the activation key, nothing happens

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

My computer is freezing when I use my Bot

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of our UK VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install my Bot on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run SPIKEY 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Bettingdev UK VPS allow you to keep running SPIKEY on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in SPIKEY Pro, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to post a message in our forum here.
  • .

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies (help from other users) click here.

And you can also post your suggestions by clicking here.

What do I need to start with SPIKEY?

You need a Betfair Account and a Gruss Software subscription (Betting Assistant).

What is Betting Assistant and what is it used for?

SPIKEY does not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. That’s why you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to read markets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Do I need a VPS to run SPIKEY?

If your personal computer has the necessary technical requirements you can run SPIKEY with it.

But for a better use of SPIKEY we advise the use of our UK VPS. If you want to install a lifetime license of SPIKEY, the STANDARD PLAN is ideal. But if you only want to use SPIKEY on a monthly basis on one of our UK VPS’s then the ONE BOT PLAN plan is the perfect plan for you.

Considering SPIKEY runs 24/7, you can turn off your personal computer while it runs on our UK VPS. The betting market never stops so it is inconceivable that you would need to stop SPIKEY just because you have to turn off your personal computer!

Also, between you and us, the fact is that your personal computer is not really designed to stay ON for 24/7. Running it like that will inevitably shorten its lifespan!

Can I uninstall and reinstall SPIKEY in the case of broken PC or VPS server change?

YES of course. Concretely, if you want to change your PC or use a VPS, we will send you a new product key, and the previous one will be automatically deactivated because One Licence = One computer or VPS.

SOCCER SUPERVISOR 2 Pro

I am interesting in buying a annual license? Is your bots will run with a Romanian Betfair account?

Yes, all our bots can run with all Betfair accounts in these countries: United Kingdom | Andorra | Argentina | Australia | Austria | Azerbaijan | Bahamas | Barbados | Belarus | Bermuda | Bolivia | Bosnia and Herzegovina | Botswana | Brazil | Burundi | Cambodia | Cayman Islands | Chile | Costa Rica | Croatia | Denmark | Dominican Republic | Ecuador | Egypt | El Salvador | Equatorial Guinea | Faroe Islands | Finland | Gabon | Gibraltar | Guatemala | Honduras | Hungary | Iceland | Indonesia | Ireland | Ivory Coast | Jamaica | Japan | Kazakhstan | Kyrgyzstan | Latvia | Lebanon | Liberia | Liechtenstein | Lithuania | Luxembourg | Malta | Mauritius | Mexico | Moldova | Monaco | Mongolia | Montenegro | Morocco | Nepal | Netherlands Antilles | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Paraguay | Peru | Philippines | Romania | Saint Lucia | Seychelles | Slovakia | South Korea | Sri Lanka | Sultanate of Oman | Sweden | Thailand | Trinidad and Tobago | Tunisia | Turkmenistan | Ukraine | Uruguay | Uzbekistan | Venezuela | Virgin Islands, British | Vietnam.

Can I manually select my own football games to do my strategies?

Yes, you can do it with “Schedule Games” module.

Can you help set up my chosen strategies if I dont know how to do them?

Sure, we can help you to set up your strategies. When you need help just contact us and ask us.

I have an issue when I launch my bot

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

Find out more here!

I have the following message when using SS2 Pro: “The bot cannot retrieve Inplaytrading data!”

This happens in two different cases:

  • If you have some problems with the .NET Framework, in this case the best solution is to execute this tool from Microsoft to try to repair it:
    https://www.microsoft.com/en-us/download/details.aspx?id=30135
    After that, reboot your computer and follow the step 3, then relaunch the bot.
  • If you are connected more than twice to IPT data.
    This happens if you are using SS2Pro, and if you are also connected twice to Inplaytrading website (from the same computer or any other devices like a tablet or a smartphone.
    In this case, the bot will be disconnected from IPT, and it will no longer work until you turn it off and then turn it on again.

Each time I open SS2 Pro, it asks for the Software Key

You must install Microsoft Visual C++ 2010 Redistributable Package (x86).
If you still have the same issue, this means that the .ini file of SS2 Pro is probably corrupted. In this case, simply delete the file named “supervisor.ini” that you will find in the folder:
“C:UsersAdministratorAppDataRoamingBettingdevSS2Pro”.
Note that the folder “AppData” is a hidden folder. Also if you are using SS2 Pro on your own computer, the folder “Administrator“ could be different.

When I turn on the bot, no games are displayed AND the schedules games table is empty.

Close the bot and download Microsoft Visual C++ 2010 Redistributable Package (x86) from the following address:https://www.microsoft.com/en-us/download/details.aspx?id=5555 and install the package.
Then restart the bot and try again.

After having installed SS2 Pro, when I try to launch the application, it crashes immediately.

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch SS2 Pro, and Betting Assistant must be launched before to turn on the bot.

When I execute the installation file, nothing happens!

Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.

When I try to send the request for the activation key, nothing happens!

If you face any problems by sending the request, just open a ticket with the data displayed on the software activation window (first/last names, serial number).

My computer is freezing when I use Soccer Supervisor 2 Pro

This could be due to your computer configuration, please make sure that you have all the system requirements.

Generally speaking, for a better use of the bot we advise the use of our UK VPS.

A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!

For the previous reasons, we strongly advise against using a laptop to use your Bot!

How many computers can I install my Bot on?

You can install and run the bot on 1 computer at any one time.

One licence = One computer

I would like to run SS2 Pro 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?

Yes, Bettingdev UK VPS allow you to keep running SS2 Pro on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?

  • If you want to report a bug, the best way is to click on the button “?” in SS2 Pro, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to post a message in our forum here.

Is there a forum where I can communicate with other users?

Yes, if you need advices for strategies (help from other users) follow this link.
And you can also post your suggestions by following this link.

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