BE PRECISE
Make the title of your post relevant to the problem: Please don’t post issues with general titles (help, bot doesn’t work!, urgent, can you help me?). A descriptive post title should have at least 10 characters. The following are good examples of titles so that anyone reading the title gets a good idea of what this problem is about and can get straight to business: “When I execute the installation file, nothing happens” – “My computer is freezing when I use my bot”.

PLEASE PROVIDE FULL DETAILS
What part of the bot has an issue?
What are you trying to achieve?
What causes the error to show up?
What version of the bot are you using?
Which version of Windows do you use?
It is much easier for us to understand the problem and provide help if you give details on it upfront. If you ask for help by saying “The bot doesn’t work!” then what are we supposed to make out of this? How are we going to help you? Instead, if you give us details and what exactly you are trying to achieve, especially the code error displayed then this allows us to help you resolve the issue easily.

THANKS TO BE PATIENT
ESTIMATED RESPONSE TIME (Basic and Premium support)
We aim to respond to new post within 24 support hours for Premium Support and within 72 support hours for Basic Support. Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries.

SUPPORT HOURS
– Basic Support hours are between 10 am and 6 pm (UK Time) Monday – Friday.
– Premium Support hours are between 9 am and 9 pm (UK Time) Monday – Sunday.
– UK VPS enjoy a continue support Monday to Sunday.