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Premium Technical Support

£49.99 for each 1 year

While we are available to support you with any difficulties in installing your bot (Installation Help Service” included with Bot Monthly Plan and Bot Lifetime License), after you have got it up and running you may wish to subscribe to our Premium Technical Support Service” for ongoing support and more.

Having “Premium Technical Support Service” means that our Technical Team will be available to you as long as you are subscriber to this service, to iron-out any potential issues, questions or advices you could have with your purchased bots within 24 hours.

As a subscription is only valid for ONE software, please during checkout (order note) state the bot for which you want support e.g. SS2. If, say, you have 2 bots (e.g. Malbot and SS2) and you want support for both, then you will need to buy two subscriptions.

Category:

Description

WHAT’S INCLUDED?

  • Get assistance with reported bugs and issues:
    • Technical Team provides proactive assistance to fix issues related to using bots and getting the most value out of their functionalities.
  • Availability of Technical Team to answer questions about bots by email or ticket support like:
    • Answer to your specific questions about the features and functionality of the bots
    • Provide some guidance on the way the bots are designed
    • Answer questions about third party assets or functionality (e.g. betting assistant) bundled with bots, such as how they work and other technical questions.

NOT INCLUDED:

  • Customisation Request: Technical Support does not include services to modify bots beyond the original features, style and functionality described on the product page. For custom needs that will help you tailor the bots to your specific betting requirements, please contact us.

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